2. Take pride in your Product/Service and make sure that
your marketing activities always reflect them in the best light. Identify what
is special about them and stress what makes them different from your
competitors. This way you will be able to persuade customers that yours is
best.
3. Present a professional image. Customers need to trust
your business and have confidence in your Product/Service. Also, always
remember that Customer Care is not a cost to your business, it is the most
undervalued asset. The more customers feel valued the more likely they are to
give you a good review to their friends and family, essentially generating more
business.
4. Know your market. Ask your customers what they think of
both your Product/Service and your company. Ask how you might enhance their
buying experience. Asking costs nothing.
5. Experiment in your marketing activity. In the case of
Radio Advertising, vary the message by using different wording and approaches
(humour/shock/comforting) - you’ll never know if something works or not until
you try it.
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